Tech Tips

A New Outlook…Or Maybe Not So Much

by Jon Griffith Cool Web Tools

2009 has been a long year. It has also been the most prosperous year I’ve ever experienced. It has been a year of shifting perspectives, innovative tools, unexpected hardships, and unexpected blessings. It’s a year that I’ve spent re-acquainting myself with me in order to move forward with a new outlook on life and how [...]

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Read or Watch: Shifting From Text to Video

by Jon Griffith Tech Tips

Part of building a successful business is engaging your customers online.  In order to do that, you have to read what they have to say.  There are so many writers out there that are terrible at conveying their point in writing, that it becomes difficult for someone like myself to follow along.  I’ll typically lose [...]

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E-Mail Attachments, LAME!

by Jon Griffith Tech Tips

Yeah, I said it.  LAME.  E-mail attachments are a horrible, terrible waste of space and time.  They were a clunky solution to a perceived problem back in the internet’s infancy and now they act like 2-ton trailers attached to 3-cylinder Yugo hatchbacks. You see, attachments aren’t a space issue per se.  They may hinder your [...]

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What Is a Support Ticketing System?

by Jon Griffith Cool Web Tools

If I am carrying on a conversation over e-mail that is important enough that I need to keep a copy of all correspondence, there are a few different ways to accomplish this task, but ultimately, the best way I have found, and the cleanest way is by using a support ticketing system. Threaded E-mail Most [...]

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A New Trend in Bank Communications

by Jon Griffith Bank Antics

Until recently, and by recently I mean last week, communicating with a negotiator in the loss mitigation department at a given bank involved sending e-mail back and forth the old fashioned way.  It worked.  I create a new message, I send,  they reply, they send.  Pretty simple if you ask me. On my end of [...]

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