What Is a Support Ticketing System?

On June 9, 2009 By

If I am carrying on a conversation over e-mail that is important enough that I need to keep a copy of all correspondence, there are a few different ways to accomplish this task, but ultimately, the best way I have found, and the cleanest way is by using a support ticketing system.

Threaded E-mail

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A New Trend in Bank Communications

On June 9, 2009 By

Until recently, and by recently I mean last week, communicating with a negotiator in the loss mitigation department at a given bank involved sending e-mail back and forth the old fashioned way.  It worked.  I create a new message, I send,  they reply, they send.  Pretty simple if you ask me.

On my end of [...]

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