What Is a Support Ticketing System?

On June 9, 2009 By

If I am carrying on a conversation over e-mail that is important enough that I need to keep a copy of all correspondence, there are a few different ways to accomplish this task, but ultimately, the best way I have found, and the cleanest way is by using a support ticketing system.

Threaded E-mail

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Perspective and Perception, Small Changes that Improve Productivity

On September 26, 2008 By

Every day I discover something new, whether it be on the internet, in the newspaper, or by speaking with clients and prospects.  Following technology advancements is one of my favorite activities and it has led to a myriad of tools that I have implemented to make my life more productive, or so I thought.

E-mail, [...]

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